Billed twice per month for "All Access" ?

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  • #101677
    RMOutlaw
    Participant

      My subscription was auto billed and paid twice in Sept and October. Since your site is unsecured I suspect our records may have been stolen, or maybe WordPress is the problem. Any thoughts?

      #101799
      Chricka
      Participant

        Same thing happened to me. I noticed today that I have been billed twice in October. The 24th and the 28th. I have also tried to cancel my membership and got the message that it was cancelled, and the last billing would october. When i logged in today I immediately noticed that the last billing was changed to november. Can anyone living in te US please report this to the authorities?

        Best regards,
        Christian A
        Sweden

        #102996
        Matt
        Keymaster

          Sorry about that- it’s an issue with STRIPE which is indeed secure. Some users (about 25 of them) were billed twice.
          I made stripe aware but no security threat.
          I’ll process the refunds for both of you right now.

          #102997
          Matt
          Keymaster

            If anyone else notices they were billed twice, contact me directly at erwinschrodingersbox@gmail.com and I’ll process the return immediately.
            Again the issue is with STRIPE- the credit card company, not the website so don’t worry- no data breach or anything.

            #111581
            13157
            Participant

              billed and paid twice on 11/1/19

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