Billed twice per month for "All Access" ?

This topic has 4 replies, 4 voices, and was last updated 3 years, 9 months ago by RMOutlaw.

Viewing 5 posts - 1 through 5 (of 5 total)

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October 28, 2019 at 3:43 am #101677
RMOutlaw
Participant
My subscription was auto billed and paid twice in Sept and October. Since your site is unsecured I suspect our records may have been stolen, or maybe WordPress is the problem. Any thoughts?
October 28, 2019 at 2:20 pm #101799
Chricka
Participant
Same thing happened to me. I noticed today that I have been billed twice in October. The 24th and the 28th. I have also tried to cancel my membership and got the message that it was cancelled, and the last billing would october. When i logged in today I immediately noticed that the last billing was changed to november. Can anyone living in te US please report this to the authorities?

Best regards,
Christian A
Sweden
October 31, 2019 at 7:36 pm #102996
Matt
Keymaster
Sorry about that- it’s an issue with STRIPE which is indeed secure. Some users (about 25 of them) were billed twice.
I made stripe aware but no security threat.
I’ll process the refunds for both of you right now.
October 31, 2019 at 7:40 pm #102997
Matt
Keymaster
If anyone else notices they were billed twice, contact me directly at erwinschrodingersbox@gmail.com and I’ll process the return immediately.
Again the issue is with STRIPE- the credit card company, not the website so don’t worry- no data breach or anything.
December 5, 2019 at 12:58 am #111581
13157
Participant
billed and paid twice on 11/1/19
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